CONTENT OF THE GENERAL TERMS AND CONDITIONS

The content of these general terms and conditions govern all contracts concluded between the buyer and the seller concerning the ex-moto.com website. A contract is subject to the version of the terms and conditions applicable at the time the contract is concluded.

Any condition on the part of the buyer that contradicts or deviates from these general terms and conditions does not form an integral part of the contract unless expressly agreed in writing by the seller.

REGION

The products offered through EX MOTO are delivered throughout Italy. For any deliveries abroad please contact us at the following address: info@ex-moto.com

VALIDITY AND TERMINATION OF THE CONTRACT

All product information provided on EX MOTO such as technical specifications, images, dimensions or compatibility details are non-binding and are subject to change at any time, unless expressly identified as binding.

Offers on EX MOTO are non-binding, unlike the order placed by the buyer and the respective goods contained in the shopping cart. The receipt of the order is confirmed by the seller with an e-mail only after verifying the actual correspondence of the same with the goods available in the warehouse. We reserve the right to cancel the order in special cases such as: discontinued goods, stock errors, sudden unavailability of the product, typos of prices, and to contact the buyer to offer him alternatives or cancel the order itself. This is normally done within 5 (working) days of dispatch by the buyer. Finally, the order is definitively accepted with consequent shipping confirmation by e-mail to the customer.

PLACING AN ORDER ON THE SITE

The order procedure consists of four (4) successive stages. Once the choice has been made and the cart has been validated, Customers must:

  • Identificarsi
  • Scegliere il modo di consegna
  • Accettare le Condizioni Generali di Vendita barrando l’apposita casella nella pagina riassuntiva dell’ordine
  • Scegliere il modo di pagamento.

Once the payment method has been selected, Customers must proceed with the balance of the order, which will formalize the sales contract that binds them to EX MOTO in a firm and definitive manner.

It should be noted that once an order has been placed, it is not possible to cancel it for reasons of organization and procurement. However, it is possible to make a return, as specified in the “right of withdrawal” section.

DELIVERY OF GOODS

Product availability is indicated in the Manetta Brothers online catalog next to each product. The specified delivery times are non-binding, unless otherwise stated in a separate agreement. However, the seller does everything in his power to meet these times. Upon receipt of the goods, the buyer must immediately check that the delivery is complete and correct and inform the seller of any problem within the day following delivery.

PRICE AND SHIPPING COSTS

The price indicated on the website is not binding and only becomes binding when the order is dispatched. It may happen, in fact, that the prices indicated on the site are incorrect. In this case, the customer has the right to withdraw from the sales contract and receive a refund, if he has already paid.

PAYMENT

Orders placed on EX MOTO can be paid by Credit Card (Visa, Mastercard, Maestro, American Express), bank transfer in advance, PayPal. More information can be found in the payments section on EX MOTO.

WARRANTY AND AFTER-SALES SERVICE

Items purchased on EX MOTO are guaranteed as per the manufacturer’s warranty. This warranty is European and will apply to the product that has defects of conformity and/or malfunctions that cannot be found at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its intended use and the provisions of any technical documentation, respecting the various operating standards indicated. The aforementioned warranty will not be applicable in the event of negligence, negligence in the use and maintenance of the product, connection of what has been purchased to electrical systems or any other type of connection that does not comply with regulations. The warranty is personal and will therefore apply only to the original buyer, being reserved for direct customers and not for traders, retailers, etc. In any case, the “1st Year Manufacturer’s Warranty” will cease to exist, as well as due to the natural start of the duration period, also in any case of sale to third parties of what has been purchased by the Customer or in the event of its destruction. Some manufacturers do not offer a warranty; in this case, Manetta Brothers will therefore not directly carry out repairs on the defective products. Retailers and companies that buy with a VAT number are offered a 12-month warranty that expires from the moment the product is resold. You must keep the receipt or invoice in order to be able to claim the warranty. The receipt / invoice must be shown to the service center in the event of faults covered by the warranty.

DELIVERY FAILED DUE TO REJECTED CASH ON DELIVERY

To reject a sticker is a very serious thing!
In the case of cash on delivery, the buyer undertakes to pay on delivery and in no case can he refuse the shipment (except for problems relating to the integrity of the package See previous point). Only after collecting the goods, the customer can enjoy the right of withdrawal in the manner indicated in the following point.
If the recipient rejects the goods, for example because he is no longer interested, the costs of return shipments will be charged for a value of € 20 in addition to any stocks quantified at € 1.50 per day. In addition, a flat rate of 8 euros will be charged for practical storage costs. In addition, the customer’s account will be prohibited from further purchases on the www.ex-moto.com site until the regularization of the debt position.
If the customer refuses to proceed with compensation as per these conditions of sale or is not available or does not respond to our communications, the procedure will pass to our lawyer who will recover the credits, with increased costs to be borne by the user. The possibility of transferring the credit to a debt collection company will also be considered.

RIGHT OF WITHDRAWAL

Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his or her professional activity, or does not make the purchase by indicating a VAT number in the order form to EX MOTO), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to what is indicated in the following point. To exercise this right, the customer must send back the purchased goods within 14 days from the date of receipt of the same.

The right of withdrawal is in any case subject to the following conditions:

  • Il diritto si applica al prodotto acquistato nella sua interezza; non è possibile esercitare recesso solamente su parte del prodotto acquistato;
  • Il diritto non si applica ai prodotti sigillati una volta aperti;
  • Il bene acquistato dovrà essere integro e restituito nella confezione originale, completa in tutte le sue parti (compresi imballo ed eventuale documentazione e dotazione accessoria); per limitare danneggiamenti alla confezione originale, raccomandiamo, quando possibile, di inserirla in una seconda scatola, sulla quale apporre l’indirizzo di destinazione; va evitata in tutti i casi l’apposizione di etichette o nastri adesivi direttamente sulla confezione originale del prodotto;
  • A norma di legge, le spese di spedizione relative alla restituzione del bene sono a carico del cliente; le spese di invio della merce al cliente non vengono rimborsate a meno di difetti acclarati sugli articoli.
  • La spedizione, fino all’attestato di avvenuto ricevimento nel nostro magazzino, è sotto la completa responsabilità del cliente;
  • in caso di danneggiamento del bene durante il trasporto, EX MOTO darà comunicazione al cliente dell’accaduto (entro 5 giorni lavorativi dal ricevimento del bene nei propri magazzini), per consentirgli di sporgere tempestivamente denuncia nei confronti del corriere da lui scelto e ottenere il rimborso del valore del bene (se assicurato); in questa eventualità, il prodotto sarà messo a disposizione del cliente per la sua restituzione, contemporaneamente annullando la richiesta di recesso;
  • EX MOTO non risponde in nessun modo per danneggiamenti o furto/smarrimento di beni restituiti con spedizioni non assicurate;
  • Al suo arrivo in magazzino, il prodotto sarà esaminato per valutare eventuali danni o manomissioni non derivanti dal trasporto. Qualora la confezione e/o l’imballo originale risultino rovinati, EX MOTO provvederà a trattenere dal rimborso dovuto una percentuale, comunque non superiore al 10% dello stesso, quale contributo alle spese di ripristino.

CLICK HERE TO PROCEED WITH THE RETURN

COMPLAINTS

Any complaint relating to the delivery of the products and their characteristics at the time of delivery must be reported to info@ex-moto.com.

PRIVACY AND DATA PROTECTION

The data collected by EX MOTO is processed by the seller. The seller warrants that it adheres to the terms of the applicable statutory provisions relating to the collection, processing and use of personal data. The data are not transmitted to any third party except for reasons useful for the performance of the service: shipping, sending email notification on the status of the order, payment, or any necessary communications. EX MOTO guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in DL 196 of 30.06.03. We also do our best to carefully select the partners we work with.

COPYRIGHT

All content on EX MOTO is protected by copyright. Individual pages or sections may be downloaded or printed, provided that no copyright marks or other legally protected trademarks are removed. It is possible that on some pages there are trademarks of which we are not the owner and whose reproducibility we cannot guarantee. In any case, all proprietary rights are the seller’s. This site may not be reproduced, in whole or in part, transferred by electronic or conventional means, modified, linked to and used for public or commercial purposes without the prior written consent of the seller.

NON-PERSONAL DATA

Non-personal data, such as your IP address, the operating system you use, the type of surfer, the number of times you have visited the website, previously visited websites and the time you spend on the website are normally collected and stored in so-called server log files. This data does not provide any direct indication of your identity and is only used for an anonymous analysis of data traffic.

COOKIES

Cookies are small text files that are stored on your computer when you access the EX MOTO website. They make it easy to buy online, as they contain details related to your country and shopping cart during your visit to EX MOTO. These cookies are removed from your system when you leave our online shop. Using the online shop without cookies may lead to a lack of functionality.

RIGHT TO INFORMATION, REVOCATION AND WITHDRAWAL OF CONSENT

You have the right to access the stored data concerning you, to request the correction of inaccurate data or to have your data completely deleted.

DATA SECURITY

We protect all our user data as far as possible against loss, falsification, manipulation or misuse by third parties.

CONSENT

We need your consent to be able to process your data. The decision to disclose your personal information on the Manetta Brothers website is yours alone. By placing an order in our online shop, you declare your consent. We reserve the right to amend this privacy policy at any time. We will notify you of any changes by an appropriate method before the change takes effect.

CONCLUDING PROVISIONS

If any of these general terms and conditions prove invalid or become invalid at a later date, it does not affect the validity of the remainder of this agreement. In such a case, the invalid term shall be replaced by a term that represents as closely as possible its economic intent and purpose or by appropriate legal provisions. The seller reserves the right to amend these general terms and conditions at any time. The amended general terms and conditions are made accessible in the online shop.